If you lose or leave something behind during your ride, we recommend contacting the driver listed on your confirmation page. If you’re unable to reach the driver, please call us at +1 (818) 815-9045 for assistance. We are not responsible for lost or damaged belongings.

Calway Express does not provide child safety seats.

If federal, state, or local laws require your child to be in a car seat, you must bring your own. For safety and legal reasons, we may be unable to complete your ride without the proper child restraint.

At Calway Express, our luggage policy depends on the type of service you book. Please review the luggage limits for your selected vehicle when booking. Bringing too much or oversized luggage may require an extra vehicle or result in additional fees—or in some cases, we may not be able to provide the ride.

As a general rule, luggage is considered oversized if it weighs over 50 pounds, measures more than 80 inches total (length + width + height), or includes large items like surfboards, pet crates, or skis. For more details on what’s allowed and any related fees, please call +1 (818) 815-9045.

We do not have a toll-free number for international callers at this time. However, you can book with us online 24/7. If you’re calling from outside the U.S., you can reach us by calling or texting +1 (818) 815-9045. You can also email us at www.calwayexpress.com@gmail.com for bookings, questions, or support. Please note that any phone or text fees from international carriers may apply.

An email confirmation along with a receipt will be sent as soon as a reservation is booked. If a copy is needed, please call or email us.

Email: www.calwayexpress.com@gmail.com

Call/Text: +1 (818) 815-9045

We know that travel plans can change, which is why we offer a straightforward cancellation policy. Whether you booked online or by phone, simply cancel at least 24 hours before your scheduled pickup to receive a full refund. Cancellations made on the same day as the pickup may incur a cancellation fee. To cancel your reservation, please call us at +1 (818) 815-9045

Passengers can choose how much to tip the driver. The driver always receives the full tip amount.

To get a quote, use our Online Booking System  located on the top of our home page or call our Customer Care Center at +1 (818) 815-9045. Pricing is subject to change without notice at any point between quote request and final booking.

The fastest way to submit a customer service concern is by visiting our website and clicking the “Contact Us” button in the menu at the top. To help us resolve your issue promptly, please include as much detail as possible—especially your confirmation number.

Children under 16 must be accompanied by an adult at all times.

Arrival instructions vary depending on the airport and type of service you booked. Typically, your driver will call or text you, or you’ll receive a message with arrival details and a contact number. Your confirmation email includes detailed instructions and the driver’s phone number. If you haven’t received your confirmation or have any questions, please call us anytime at +1 (818) 815-9045 for assistance.

Protecting your personal and credit card information is one of our top priorities. All data exchanged between your computer and our server during the online reservation process is secured with 128-bit SSL encryption. You can confirm this by checking that the website URL begins with “https,” which indicates a secure connection.

If you’re traveling with a large group of 10 or more and require multiple vehicles, please call us at +1 (818) 815-9045 for assistance.

If your flight is canceled, please inform us as soon as possible. If you notify us within the cancellation period, we will cancel your reservation and issue a refund right away. However, if you contact us after the cancellation window and the vehicle has already been dispatched, a refund may not be possible.

If your arriving flight is significantly delayed, please reach out to your driver using the contact information on your confirmation. You can also email us at www.calwayexpress.com@gmail.com or call/text us at +1 (818) 815-9045 for assistance.