1. Information We Collect

We collect the following types of information when you use our services:

• Personal identifiers: First and last name, email address, and phone number provided at the time of booking.
• Booking details: Pickup and drop-off addresses, pickup date and time, passenger count, luggage information, and special requests.
• Payment information: Credit and debit card details are processed securely by Stripe, our third-party payment processor. We do not store full card numbers on our servers.
• Communications: Messages you send to us via SMS, email, or through our booking platform.
• Usage data: Browser type, device information, and pages visited, collected automatically via standard web technologies.

2. How We Use Your Information

We use the information we collect to:

• Confirm, manage, and fulfill your transportation bookings.
• Send booking confirmations, driver assignment notices, and ride updates via email and SMS.
• Respond to your questions and customer service requests.
• Process payments and issue refunds.
• Improve the quality and reliability of our services.
• Comply with applicable legal obligations.

3. SMS Messaging

By providing your phone number and completing a booking, you consent to receive SMS text messages from Calway Express related to your booking, including confirmations, driver assignments, and service updates.

• Opt-out: You may opt out of SMS notifications at any time by replying STOP to any message we send. You will receive one final confirmation that you have been unsubscribed.
• Help: Reply HELP to any message for assistance, or contact us directly at +1 (818) 815-9045.
• Message frequency: Message frequency varies based on booking activity. You may receive up to a few messages per booking.
• Message and data rates: Standard message and data rates may apply depending on your carrier and plan.
• We do not share your phone number with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Drivers: Your name, pickup/drop-off location, and contact details are shared with your assigned driver to fulfill the booking.
• Payment processor: Stripe processes your payment information securely. Their privacy policy applies to payment data.
• Email/SMS providers: We use Resend for email delivery and Twilio for SMS. These services receive only the information necessary to deliver your messages.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of one year for accounting and dispute resolution purposes. You may request deletion of your data by contacting us at calwayexpress.com@gmail.com.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. Our platform uses HTTPS encryption, and payment data is handled entirely by PCI-compliant third parties. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at calwayexpress.com@gmail.com.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at calwayexpress.com@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Calway Express
Los Angeles, California
Phone: +1 (818) 815-9045
Email: calwayexpress.com@gmail.com